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mySepadu News

08/12/10
mySepadu as a TradeMark (TM)

Kuala Lumpur Aug-12-2010. MySepadu Sdn Bhd had filed the word mySepadu as a trademark to MyIPO.

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07/22/10
MySepadu goes international

MySepadu is currently identifying global partner focusing on Asean and Middle East to localize MySepadu product. The effort will involve foreign knowledge workers in identifying the needs for localizing the product.

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06/22/10
MySepadu MEDISYS R&D at Mayang Mall, Penang

18 Jun 2010 Penang. MySepadu Sdn Bhd will relocate the Medical System (MEDISYS) R&D activity to Penang Mayang Mall. An application for the office lot has been submitted to PCA Mayang Mall Penang. The MySepadu R&D Center will be officially operated from 1st August 2010.

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06/19/10
MySepadu will embark on Strategic Solution Selling campaign

MySepadu will embark on Strategic Solution Selling campaign with the help of MDEC CDP. For the past 5 years MySepadu had emphasized on strengthen the product, 2011 will see more agressive marketing campaign by MySepadu to position as main ICT solution provider for Cooperatives Institution and SME/SMI.

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CONCERNS - Contact Center Solution

Quoted from The EMyth Revisited - Why Most Small Business Don't Work and What to Do About it by Michael E. Gerber.

"How do I get my people to do what I want ?" This is the one question I hear most often from small business owners. And the answer I invariably give them is, "You can't! You can't get your people to do anything. If you want it done", I tell them,"you're going to have to create an environment in which 'doing it' is more important to your people than not 'doing it' well becomes a way of life for them"

Our product is a tool to manage the said environment and we call it CONCERNS.  We beleive the tool is a must for SME to be able to survive in the business today.

MySEPADU CONCERNS eStaff.

Get in touch with your staff today wherever they are, eStaff is integrated with the functionality as below :

  • Job/task assignment - Virtually from anywhere you or any one appointed staff can assign Job/task to your staff. You dont have to worry anymore about long list of task you had given them since everything is in the system and your staff need to update it every now and then, anywhere and anytime. (Learn how SME can benefit from this)
  • Job/task status monitoring -It is not just monitoring the status of the assigned job, but where are your staff are at one particular time, virtually anywhere and anytime (Learn how SME can benefit from this)
  • Staff attendance (Punch In/Punch Out) - Staff attendance can be done via web from CONCERNS-eStaffanywhere or the system can also be integrated with Time Attendance System and/or Mobile SMS. (Learn how SME can benefit from this)
  • Staff movements - Staff may be on the move from one place to another, attending not just problem it can also be attending course or seminar, they can update their whereabout via web or optionally via Mobile SMS.(Learn how SME can benefit from this)
  • Staff Leave. - Staff can apply leave on-line and the approval can also be done on-line. The staff on-leave will be displayed in the Staff Status Summary. (Learn how SME can benefit from this)
  • Staff Profile/CV.- Staff can also update their Profile/CV and this can be used by the management to update the company profile or planning for the staff KPI.(Coming Soon !!)
  • Sales Activity - Request, Followup and Monitoring Sales Funnel. With a bit of creativity CONCERNS can be used for monitoring Sales Activity - we can treat it as another task !!.

MySEPADU CONCERNS eHelpDesk

- Is a helpdesk system that integrated with Inventory and Workforce/Salesforce Management and is a product jointly developed by MySepadu Sdn Bhd and Databox (M) Sdn Bhd. The product features:

- Request Capture (Service/Sales) - Assignment of Request to Supervisor - Assignment of Request by Supervisor to the standby workforce. - Updating of status by workforce/sales force

MySEPADU CONCERNS eComplaints

- Is a product by MySEPADU to manage general complaints related to the organization. The eComplaints is capable to capture complaints according to industry and nature of business, having a feature to monitor the flow and feedback of the complaints and also produce reports and statistics pertaining to the complaints. The system is currently being used by Bank Negara Malaysia to monitor complaints related to banking and insurance in Malaysia.

MySEPADU CONCERNS eInventory

- Inventory Location Capture - Inventory Movement for repair/service by workforce - Management of third party services contractor.

mySEPADU CONCERNS CORE

- Is a core module that manage the integration between other related modules with the communication means (phone, sms, email) from outside world. Features - Single Interface to manage all plug-in modules used by the telephony. - TAPI (Telephony Application Programmable Interface)